Credits and refunds
Refunds, credits, and make-goods that stay inside policy
Customer-facing agents can issue credits, refunds, and reimbursements quickly while Conto keeps routine corrections fast and sends higher-value exceptions into a controlled review path.
Industries
Billing · Hospitality
Best for
Hospitality, billing, support recovery
Controls
Category rules, budgets, approvals
Outcome
Faster resolution without leakage
How customer corrections move from agent to payment
Support and billing agents can resolve routine issues quickly while Conto checks reason codes, budgets, and escalation thresholds before money moves.
Step 1
The agent drafts the credit
A guest-recovery, billing, or reimbursement workflow identifies the issue and proposes the amount and reason code.
Step 2
Conto checks the correction before payment
Conto makes sure the correction fits an allowed category and stays within your per-account limits and daily credit budget.
Step 3
Small corrections stay fast
Routine credits settle without friction. Larger make-goods or unusual patterns route to a human first.
Correction activity tied to account and policy context
Teams can monitor refund and credit activity by account or property while keeping a visible line between standard automation and escalated exceptions.
procurement-agent → Quill Data
quilldata.io · data
procurement-agent → Northwind Ops
over weekly limit · waiting 12m
Controls that prevent refund and credit leakage
Correction policies keep ordinary refunds fast and push unusual amounts, categories, or account patterns into review.
Reason-code policy
Allow autonomous credits for approved causes while preventing agents from inventing new payout reasons on the fly.
Per-case thresholds
Keep any single correction or reimbursement inside a known range before approval is required.
Daily budget controls
Limit how much total credit or recovery spend can go out in one day across the workflow.
Escalation for edge cases
Route unusual or high-value corrections to finance or operations without slowing down the easy cases.
How a credit moves from agent to payment
Managed wallet
Conto-orchestrated execution · Provider-backed custody, e.g. Privy or Sponge
Agent requests a payment
POST /payments/requestConto evaluates policy
Human approves
Routine spend skips this step.
Managed provider signs and sends
Conto approves the request, then executes through the configured custody provider.
POST /payments/executeLogged with full context
tx 0x9f2c… ✓
policy · approval · settled
Agent-controlled wallet
Agent keeps its own keys · Conto authorizes, logs on confirm
Agent asks to authorize
POST /payments/approveConto evaluates policy
Human approves
Routine spend skips this step.
Agent signs with its own key
Conto returns an approval token (10 min). The agent sends the tx.
Agent confirms the hash
POST /payments/confirmtx 0x9f2c… ✓
policy · approval · settled
Same payment context, same policy evaluation, same audit trail. Execution is where the path diverges.
Conto products that govern credits and refunds
Human review
Approvals
Route only the payment requests that need judgment to a human reviewer, with the triggering policy, recipient, amount, and agent context already attached.
Explore productRuntime controls
Policy Engine
Define the rules for how agents spend, then evaluate every payment request before funds move. Conto keeps limits, categories, trust requirements, and approval rules in the transaction path.
Explore productFinancial visibility
Audit and Reconciliation
Attach agent, counterparty, policy, approval, and execution context to every transaction so finance can understand what happened without chasing separate systems.
Explore productDemo
Billing in action
Billing applies this solution to a realistic agent payment workflow, with approved payments, review paths, and blocked requests visible from request to settlement.
Customer payouts without the risk
Customer-facing teams resolve issues faster because routine credits do not wait in a manual queue.
Finance and support stay aligned on what was paid and why.
Large corrections become an explicit decision instead of a silent write-off.